Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about shopping at Metro Cart. Can't find what you're looking for? Contact us on WhatsApp at +92 303 9649184
Product & Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details and choose your preferred courier service.
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and online payment methods.
Can I modify or cancel my order after placing it?
Contact us immediately on WhatsApp at +92 303 9649184. If your order hasn't been dispatched yet, we can help modify or cancel it.
Are the products authentic/original?
Yes! All products sold at Metro Cart are 100% authentic. Check our Authenticity Guarantee page for more details.
Shipping & Delivery
How long does delivery take?
3 days for major cities (Karachi, Lahore, Islamabad, etc.) and up to 5 days for remote areas.
What are the shipping charges?
Flat rate of Rs. 210 nationwide, regardless of your location.
Do you ship to my city/area?
Yes! We deliver across all of Pakistan through our trusted partners Leopard Courier and TCS.
How can I track my order?
You'll receive a tracking number via WhatsApp once your order is dispatched. You can track it on the courier's website.
What if I'm not available when the courier arrives?
The courier will attempt delivery 2-3 times. You can also coordinate with them directly using the contact number they'll provide.
Returns & Refunds
What is your return policy?
You can request a return within 7 days of delivery by contacting us on WhatsApp.
How do I return a product?
Message us on WhatsApp at +92 303 9649184 with a photo of the product and reason for return. We'll arrange courier pickup from your location.
How long does it take to get a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Do I have to pay for return shipping?
No, we arrange and cover the courier pickup for approved returns.
Customer Support
How can I contact customer support?
WhatsApp: +92 303 9649184
Website: MetroCart.pk
What are your business hours?
We respond to WhatsApp messages 7 days a week, typically within a few hours during business hours (9 AM - 9 PM PKT).
Can I visit your physical store?
We operate as an online store. All orders are processed and shipped from our warehouse.
Product Care & Warranty
Do products come with a warranty?
Warranty varies by product. Check the product description for specific warranty information, or contact us for details.
What if my product arrives damaged?
Contact us immediately on WhatsApp with photos of the damage. We'll arrange a replacement or refund right away.